Member Grievances

From time to time, there may be instances that arise when a member feels that they have been treated unfairly and may want to consider putting in a formal grievance or complaint.

The Club’s Member Protection Information Officers (MPIO’s) are the go-to people in the club for members to find out more information regarding dealing with problems and lodging formal complaints.

All dealings with MPIO’s are strictly confidential and designed to provide advice and assistance on how to deal with issues and concerns. In most cases, mediation between two members is the most appropriate course of action and often results in a positive outcome for all involved.

If you have a concern that you would like to discuss with an MPIO, please contact the club’s secretary via email to secretary@coolumsurfclub.com.au or you can contact an MPIO direct using contact details displayed on the club’s noticeboards and below.

Kate Stockley mpio1@coolumsurfclub.com.au

Paul Coolican mpio2@coolumsurfclub.com.au

Nicole Woods mpio3@coolumsurfclub.com.au